What if your fraud, compliance, and underwriting teams could all see the same merchant risk picture instead of working in silos?
Today we’re launching Case Management, a unified investigation platform that brings all merchant risk signals, team insights, and actions into one place.
The problem with siloed investigations
Most payment companies run merchant risk investigations across multiple teams and tools. Fraud sees one set of signals, compliance sees another, and underwriting works from a third. By the time teams realise they’re investigating the same merchant separately, opportunities to act early are often missed.
The result: duplicated effort, inconsistent decisions, and no single source of truth for what happened, when, and why.
What Case Management does
Unified cases from all alert sources
Every alert, whether from transaction monitoring, compliance screening, or risk scoring, feeds into a single case view. No more switching between systems to piece together the full picture.
Clear assignment and accountability
Cases are assigned to specific team members with status tracking at every stage. Everyone knows who owns what, and nothing falls through the cracks.
Automatic audit trails
Every action taken on a case is logged automatically. Investigation metrics, resolution times, and decision history are captured without manual reporting. When regulators or auditors ask for documentation, it’s already there.
Complete investigation context
All related signals, prior investigations, merchant history, and team notes are available in one place. Investigators start with full context instead of rebuilding it from scratch each time.
Why this matters
Fragmented investigations create real risk. A compliance review might miss fraud signals that another team already flagged. An underwriting decision might not account for an open investigation. These gaps are where losses happen.
Case Management closes those gaps by giving every team a shared view of merchant risk, with the tools to investigate, decide, and document in one workflow.
Built into the Envisso platform
Case Management integrates directly with Envisso Monitor. Risk alerts flow into cases automatically, and investigation outcomes feed back into merchant risk scores. It’s not a bolt-on; it’s part of how the platform works.
Get in touch to see how Case Management fits into your risk operations.